COVID-19 FAQ 2020-04-07T13:02:07+00:00

COVID-19 Frequently Asked Questions

Health services has created a webpage at?http://www.ghdhairinuk.com/health-services-provides-information-about-coronavirus/ with information specific to the virus, symptoms, prevention, and current risk levels.

The Office of the Governor also has relevant information related to the virus in Louisiana and how the state is responding:? https://gov.louisiana.gov/coronavirus/.

The university began online and alternative delivery of classes on March 19th to allow for increased social distancing in light of the spread of the COVID-19 illness in the state of Louisiana.

Our priority is the health, safety, and well-being of our students, faculty, and staff within the context of the communities that we live in and serve, recognizing that we face a crisis of public health that has the potential to disproportionately impact these communities.

Updates on NSU’s response efforts will be posted on this webpage and http://www.ghdhairinuk.com/covid-19/. Updated information on the disease is also regularly posted on the CDC website?as it becomes available.

What experts know about how the virus causing COVID-19 spreads is largely based on what’s known about similar coronaviruses. The virus is thought to be spread mainly from person to person, between people who are in close contact with one another – about six feet – through respiratory droplets produced when an infected person coughs or sneezes.

It may be possible for a person to get COVID-19 by touching a surface or object that has the virus on it and then touching their own moth, nose or possibly eyes, though it is not thought to be the main way the virus spreads.

Northwestern State University continues to monitor developments related to COVID-19. The health and wellbeing of our students, employees and campus visitors is paramount.

Northwestern State has adjusted its course delivery to offer all classes online or through alternate delivery methods for the remainder of the semester. All planned events on campus have been cancelled or postponed.

Please continue to monitor the NSU webpage, http://www.ghdhairinuk.com/covid-19/, which provides information about the NSU community and links to the websites of the Centers for Disease Control and Prevention, the Louisiana Department of Health and the American College Health Association.

Spring Commencement exercises have been postponed. If you are a graduating senior, please check your email and complete the survey to voice your thoughts on the kind of experience you would like to commemorate your graduation.

All face-to-face student organization events, activities, and meetings have been cancelled/postponed until further notice.

We recommend considering other options such as conference calls, video conferencing, or other electronic means to host meetings.

Social distancing and precautionary measures to avoid the spread of the virus should be practiced at all times.

Should there be any questions on specific meetings and events, please contact the Department of Student Affairs, and/or Office of Student Activities and Organizations, and/or the Office of Greek Life for additional guidance.

Spring Commencement exercises have been postponed. If you are a graduating senior, please check your email and complete the survey to voice your thoughts on the kind of experience you would like to commemorate your graduation.

Northwestern State University has implemented teleworking arrangements for most employees. Employees will still be available to assist you. Please utilize email and contact information on office websites or contact the Questions/Concerns link at www.ghdhairinuk.com/covid-19/ page.

Health services, housing, food services, the counseling office and University Police will remain open to serve students that remain on campus. Financial aid and admissions staff will shift in and out. Health Services will have one nurse in daily and counseling will have one counselor in daily with interns twice per week.

NSU’s Counseling Center will have limited face to face counseling and a 24-hour crisis call line. Beginning next March 30, online counseling services will be available via WebEx and Face Time.

The NSU Food Pantry is also continuing operations to serve the students that remain on campus. Hours are 10 a.m.-noon Monday, Wednesday and Friday.? Email Van Erikson at eriksonv@nsula.edu for more information.

The NSU Testing Center is observing abbreviated hours until further notice. Hours are as follows:

March 26: 1-3 p.m.

March 30: 1-3 p.m.

March 31: 7 a.m.-noon

April 8: 11 a.m.-4:30 -p.m.

April 15: 9 a.m.-noon

April 16: 10 a.m.-1 p.m.

April 21: 7 a.m.-noon

April 22: 7 a.m.-noon

Students who need to make an appointment during the listed times should email the center at testing@nsula.edu, contact Star Hamous at starh@nsula.edu?or submit a request online at https://commerce.cashnet.com/TESTINGWEB.

The NSU Post Office will be open from 8-9:30 a.m. to process incoming and outgoing mail. The Post Office will not be delivering mail to departments, but personnel are welcome to visit the Post Office to pick up or drop off outgoing mail.

Student mail will be placed in the student’s mailbox as usual. Post Office employees will contact any student that has an item too large to fit into a mailbox by email to notify them they have a package available for pickup. If the student has already moved home, personnel will forward the item if it qualifies for forwarding after the student responds to an email.

Students are strongly encouraged to update their Amazon and other accounts to reflect their current address. The NSU Post Office cannot forward either UPS or FedEx packages. If you are expecting a UPS or FedEx package and have left campus please contact them at 1-800-pickups or 1-800-gofedex respectively to have the item redirected to your current address. For more information on mail services at NSU, contact the post office at postoffice@nsula.edu or follow NSU Postal Services on Facebook at https://www.facebook.com/NSULAPostalServices/. Updates on campus operations will be posted on the university’s website at www.ghdhairinuk.com.

Students who are able have been strongly encouraged to move out of the residence halls.

Students should alert housing about the day they plan to move out by emailing nsuleasing@campushousing.com. NSU will issue residential students a 25 percent credit to their student accounts if they complete the following procedures.

· Students must complete the Housing Questionnaire on MyNSU to declare their intentions by Monday, March 30.

· Students must complete check-out procedures and move off-campus by Monday, March 30.

· Students with extenuating circumstance that prevent them from moving out by March 30 should contact Stephanie Dyjack at dyjacks@nsula.edu.

The credit will first be applied to any outstanding balance on the student’s account, with any remainder being paid as a refund.

Students who must stay on-campus for the remainder of the semester will be responsible for their full semester room rate. Those students should complete the Housing Questionnaire on MyNSU to declare their intentions by Monday, March 30. Students who do not complete the Housing Questionnaire on MyNSU by Monday, March 30, 2020, will be responsible for the full amount. Anyone with questions or in need assistance should contact Stephanie Dyjack at dyjacks@nsula.edu.

Any student on a traditional meal plan will be issued a 25 percent credit to their student account. The credit will first be applied to any outstanding balance on the student’s account, with the remainder being paid as a refund.

Residential students and non-residential students who are on a traditional meal plan and wish to continue using dining services through the end of the semester should email Jennifer Kelly at andersonje@nsula.edu to continue.

Any student who currently has an all-declining balance plan (Vic’s Max, Vic’s Lite, and Commuter) will be allowed to use their remaining DCB this semester, summer and through the Fall 2020 semester. The declining balance dollars remaining on the 19-meal plan, 14-meal plan, 5-meal plan plus, and 25 meal-plan plus will also be available for the rest of this semester as well as summer and Fall 2020.

Seniors graduating this semester or anyone with questions regarding their meal plan should contact Jennifer Kelly at andersonje@nsula.edu.

The university is working on the process to issue the Housing and Meal Plan credits, and will continue to provide updates on the progress.

Any student on a traditional meal plan will be issued a 25 percent credit to their student account. The credit will first be applied to any outstanding balance on the student’s account, with the remainder being paid as a refund.

Residential students and non-residential students who are on a traditional meal plan and wish to continue using dining services through the end of the semester should email Jennifer Kelly at andersonje@nsula.edu to continue.

Any student who currently has an all-declining balance plan (Vic’s Max, Vic’s Lite, and Commuter) will be allowed to use their remaining DCB this semester, summer and through the Fall 2020 semester. The declining balance dollars remaining on the 19-meal plan, 14-meal plan, 5-meal plan plus, and 25 meal-plan plus will also be available for the rest of this semester as well as summer and Fall 2020.

Seniors graduating this semester or anyone with questions regarding their meal plan should contact Jennifer Kelly at andersonje@nsula.edu.

The university is working on the process to issue the Housing and Meal Plan credits, and will continue to provide updates on the progress. Updates and answers to Frequently Asked Questions are available at www.ghdhairinuk.com/covid-19.

Iberville Dining Hall remains open for takeout meals only. New hours are 11:00 a.m. – 1:30 p.m. daily. Your Meal Plan, DCB, Cash or Credit Card can be used. You will also be able to pick up a boxed Dinner meal during these hours for an additional meal swipe that will include multiple items to choose from for your dinner selection. Download the Sodexo BITE App to see the daily menus. We will also post to NSU Student Concerns Facebook page.

Chick-fil-a remains open for takeout orders from 10:30 a.m. to 6:30 p.m. Monday – Saturday. We accept DCB, cash or credit cards.

Café DeMon is closed until further notice.

Any student moving out of the residence hall who is on a traditional meal plan will be issued a 25 percent credit to their student account. The credit will first be applied to any outstanding balance on the student’s account, with the remainder being paid as a refund.

Residential students and non-residential students who are on a traditional meal plan and wish to continue using dining services through the end of the semester should email Jennifer Kelly at andersonje@nsula.edu to continue.

Any student who currently has an all-declining balance plan (Vic’s Max, Vic’s Lite, and Commuter) will be allowed to use their remaining DCB this semester, summer and through the Fall 2020 semester. The declining balance dollars remaining on the 19-meal plan, 14-meal plan, 5-meal plan plus, and 25 meal-plan plus will also be available for the rest of this semester as well as summer and Fall 2020.

Seniors graduating this semester or anyone with questions regarding their meal plan should contact Jennifer Kelly at andersonje@nsula.edu.

The university is working on the process to issue the Housing and Meal Plan credits, and will continue to provide updates on the progress. Updates and answers to Frequently Asked Questions are available at www.ghdhairinuk.com/covid-19.

The computer lab in Russell Hall is open 8 a.m.-8 p.m. seven days a week. Please practice social distancing when using the lab. All other labs are closed until further notice. Should you have questions about computer labs, please contact the Student Helpdesk at sos@nsula.edu.

Watson Library will be closed until further notice, but you have 24-7 access to the library online catalog, which includes eBooks and journal articles. You can access these resources from any computer with your NSU student login. Go to https://library.nsula.edu/. Use the “FIND IT@NSULA LIBRARIES” search box for a quick search of all library resources or click “SEARCH DATABASE DIRECTORIES” for a dropdown menu of databases by subject. Also, library staff may be accessed through their NSU email.

Librarians are also on call to answer your emails and offer assistance. For more information visit https://library.nsula.edu/.

Health Services

Northwestern State University Student Health Services will remain open to provide medical care for our students. If you have a respiratory illness with fever and cough and think you may have contracted COVID-19, please call 318-357-5351 and ask to speak to a nurse before arriving at Health Services. If criteria are met for testing of COVID-19, it can be provided in our clinic. Our nursing and contracted physicians are ready to assist students with their questions and health care needs.

  • A nurse will be available in the campus clinic 8 a.m.- noon Monday-Friday.
  • A nurse will be available by phone from noon-4 p.m. Monday-Thursday.
  • Information for calls will be posted on the clinic doors and on the website..

Counseling Services

We continue to offer Counseling services for our students.

  • One counselor will be available face to face, in the Counseling Office in the Student Union from 8 a.m.-3 p.m. Monday-Thursday and 8 a.m.-noon Friday.
  • All counselors will be available during regular office hours for teletherapy.
  • Counselors will remain on call for crisis counseling.
  • Updates on coping with COVID-19 will be posted on the Counseling Website:?http://ccs.nsula.edu/.

Starting Monday, March 30, NSU student workers may begin teleworking from home or other locations.

Northwestern wants you to remain connected and employed.?? If you would like to telework for the remainder of the spring semester, please contact your supervisor immediately.?? Your supervisor has a list of duties that may be performed remotely.?? You should work with your supervisor to establish work expectations for the next five to six weeks.

Student workers will report hours worked each pay period to their supervisors.?? You will be allowed to work the number of hours originally assigned.?? Your supervisor may ask for documentation of telework assignments.

Your preparations for transitioning to teleworking:

  • Contact your supervisor
  • Work with your supervisor to establish teleworking duties
  • Be prepared to show work that is done remotely
  • Report your hours worked each pay period to your supervisor

Students with jobs that are not easily adapted to teleworking may be assigned other duties.?? Work with your supervisor to establish new tasks.

Should you have questions or concerns, please contact Ms. Dustie Litton at littond@nsula.edu

Northwestern appreciates the creativity and vitality of its student employees.??? We look forward to your continuing assistance during these challenging and rapidly changing times.

Both facilities are closed until further notice. However, the WRAC is continuing to offer live group exercise classes through WebEx during the mandated closure.? To access from a laptop or computer, use the link provided on the NSULA WRAC Facebook page or nsulafitness on Instagram, join the meeting using your browser or download the WebEx app for your laptop/computer. Enter your information (name and email) or sign in if you have an account already.

If using a smart device such as a cellphone, tablet or iPad, go to nsula.webex.com or download the app on your smart device. Click “Join a Meeting” and use the meeting number and password in the spaces provided.

People who are not on social media can email Kaitlyn Hamm at richardsk@nsula.edu to be added to the email list to receive links, meeting numbers and passwords.

Many campus events have been postponed.? We will reevaluate the situation on April 15.

No. Spring commencement has been postponed. If you are a graduating senior, please check your email and complete the survey to voice your thoughts on the kind of experience you would like to commemorate your graduation.

Yes. Registration for Summer and Fall 2020 is underway.

  • Reach out to your advisor via e mail
  • Check Degree Works on myNSU
  • Reach out to your Academic Director, Dept. Head, or Dean if additional permits for registration are needed
  • More Information
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